| Topic: | Re:Re:Re:Re:Call centres outside Chiswick ... and the UK! | |
| Posted by: | Paul Fisher | |
| Date/Time: | 27/04/05 23:09:00 |
| Dell computers must take 1st prize as the most unhelpful call centres of all time. After my home PC crashed for no particular reason i spent approx 15 hours over a two week period being transfered between Northern Ireland and India and having to explain every single detail ie technical and my name and address to every single person i was passed to. Not once did i ever recieve a phone call back after being promised faithfully each time that i would and any email address i was given to complain bounced back as not valid! Their website has a complaints link that promises a response within 24 hours and after i had submitted 4 days running still nobody contacted me. The worse thing is that each person i spoke to before buying the PC told me not to use Dell because of their appalling customer service and i still ignored the advice!! |