| Yes Maggie, they are a joke.A very expensive one.What really hacks me off about Hounslow is, when you really need to let rip at them for one of their many cock-ups, it's impossible.They lock themselves away in fortress Lampton, and if you want to contact them you have to write or email.Or if you are lucky and you manage to get a telephone number for the department you want to speak to,invariably they will tell you to leave your number and someone will call you back....they never do.And why, in this age of instantaneous communication does it take them upto 10 days to respond to your enquiries ? |