| Topic: | Honest Burger | Forum Home |
| Posted by: | Chris Blackwell | |
| Date/Time: | 01/03/24 21:17:00 |
| Ordered delivery at 18.51 direct from branch website (Chiswick) and was told it would be sent out at 19.29. At 20.00 I called to ask where it was and was told it had "Been in the hot box for 20mins" and would be with us soon. I told them this was not acceptable and asked for a full refund and the person passed me over to a manager who told me I would have to take it up with Uber Eats. I told them I did not order through Uber Eats and wanted a refund from Honest Burger to which the manager said "You need to take it up with them (Uber Eats) and then said "I am too busy" and hung up on me. I tried calling back repeatedly but they had obviously taken the phone off the hook. Food then arrived at 20.20 and was, as expected, stone cold. This is ridiculously bad service and cost me £51.00 which in my opinion should be from Honest Burger and NOT from Uber Eats. Why is the onus on me to get my refund from a company that I didn't know was involved! I feel justified in posting this on an open forum as I did give Honest Burger every chance to make amends but to have the phone slammed down on you is not good customer relations. |