| Topic: | Re:Re:Hounslow's Automated Phone System | |
| Posted by: | Tracey Szwagrzak | |
| Date/Time: | 19/12/11 15:59:00 |
| Julian, I may have been lucky but generally when I get through to Hounslow Council they are very efficient so am not worried about the scenario you raise, though it is a possibility I'm sure. My main concern has always been that it should at least be theoretically possibile for every single Hounslow resident - whatever phone they are using, however poor their command of English or familiarity with IT systems - to get through and speak to a human who just might be able to help them. Currently, this is not the case, so I'm pleased that the system is now being reviewed. |
| Topic | Date Posted | Posted By |
| Hounslow's Automated Phone System | 19/12/11 15:19:00 | Tracey Szwagrzak |
| Re:Hounslow's Automated Phone System | 19/12/11 15:52:00 | Julian Pavey |
| Re:Re:Hounslow's Automated Phone System | 19/12/11 15:59:00 | Tracey Szwagrzak |
| Re:Re:Re:Hounslow's Automated Phone System | 19/12/11 16:42:00 | Julian Pavey |
| Re:Re:Re:Re:Hounslow's Automated Phone System | 19/12/11 16:49:00 | Tracey Szwagrzak |
| Re:Re:Re:Re:Re:Hounslow's Automated Phone System | 19/12/11 16:53:00 | Seb Cornwall |
| Re:Re:Re:Re:Re:Re:Hounslow's Automated Phone System | 19/12/11 17:11:00 | Tracey Szwagrzak |