Forum Message

Topic: Re:Grrrrrrrrrrrrr !  Thames *!*!*! Water :-((
Posted by: Richard Greenhough
Date/Time: 07/04/15 16:33:00

I receive a phone call from TW advising that my metered consumption has significantly increased and asking to make an appointment. As I have reason to expect an increase in usage I ask them to send me the bill so I can see if the increase is what I would expect or really out of order. When the bill arrives it is clear we have a problem, and I also receive under separate cover a "High Consumption Letter". As I now know there is a problem I endeavour to phone the person who wrote the letter to arrange the offered appointment. Now the problems really start !!

The letter has their Swindon address on it, and an 0800 number to call. However, calling the number gets you
through to a call centre in Yorkshire which is unable to put you through to anyone in Swindon, and they give you a different number to ring. The people on that number have no record of anyone with the name of the letter-writer. So I tried scanning  the letter and attaching it to an e-mail to their laughingly-named customer service department, asking them to call me. They eventually e-mail back advising me to ignore the letter and that they would send someone round to re-read the meter. I e-mail back saying that they have completely misunderstood the matter and again asking them to call me. I then try the phone again and am typing this while on hold.

If any political party at this election included in their manifesto promises to break up Thames Water and/or introduce competition in the market for domestic water supply they would have a good chance of getting my vote. This reminds me of the bad old days when telecoms, electricity, gas and railways were all run by nationalised bureaucracies with no idea of customer service. Nowadays if any of the first three providers provided "service" like Thames Water they would rapidly lose their customers. And yet there are those with short memories who would re-nationalise these bodies and reinstate the old monopolies.

Entire Thread
TopicDate PostedPosted By
Grrrrrr Thames Water04/05/12 15:59:00 Julian Pavey
   Re:Grrrrrr Thames Water04/05/12 16:14:00 Edward Przepiora
      Re:Re:Grrrrrr Thames Water04/05/12 17:51:00 Michael Brown
   Re:Grrrrrr Thames Water04/05/12 18:29:00 David Turner
      Re:Re:Grrrrrr Thames Water04/05/12 19:19:00 Susan Kelly
         Re:Re:Re:Grrrrrr Thames Water04/05/12 19:36:00 James Petri
            Re:Re:Re:Re:Grrrrrr Thames Water04/05/12 20:01:00 Susan Kelly
               Re:Re:Re:Re:Re:Grrrrrr Thames Water04/05/12 21:45:00 Edward Przepiora
                  Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water04/05/12 22:54:00 Julian Pavey
                     Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water05/05/12 08:57:00 Colin Jordan
                        Re:Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water05/05/12 12:02:00 Jill Merrett
                           Re:Orpies Boy05/05/12 20:46:00 Roger Talbot
                              Re:Re:Orpies Boy08/05/12 15:49:00 Roger Talbot
                           Re: Thames Water meter06/05/12 08:58:00 Fay Kazemi
                        Re:Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water 06/05/12 10:12:00 Jean Ross
                        Re:Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water06/05/12 10:29:00 Guy Lambert
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water08/05/12 13:10:00 Brian Coyle
                               Assessed water charge 08/05/12 15:59:00 Jean Ross
                                 Attn Roger T08/05/12 16:14:00 Julian Pavey
                                    Re:Attn Roger T08/05/12 16:42:00 Brian Coyle
                                       Re:Re:Attn Roger T08/05/12 16:51:00 Julian Pavey
                                          Re:Re:Re:Attn Roger T08/05/12 19:09:00 Brian Coyle
                                             Re:Re:Re:Re:Attn Roger T08/05/12 20:23:00 Roger Talbot
                                                Re:Re:Re:Re:Re:Attn Roger T08/05/12 20:37:00 Brian Coyle
                                                   Re:Re:Re:Re:Re:Re:Attn Roger T09/05/12 09:37:00 Roger Talbot
   Rateable values08/05/12 20:41:00 David Turner
      Re:Rateable values08/05/12 20:43:00 David Turner
         Re:Re:Rateable values09/05/12 01:39:00 Jennifer Selig
         Re:Re:Rateable values09/05/12 09:37:00 Gail Busza
            Re:Re:Re:Rateable values09/05/12 12:16:00 Iain Muir
               Re:Re:Re:Re:Rateable values09/05/12 13:16:00 Richard Greenhough
   Re:Grrrrrr Thames Water 09/05/12 13:23:00 Richard Greenhough
      Re:Re:Grrrrrr Thames Water 29/05/12 13:53:00 Julian Pavey
         Re:Re:Re:Grrrrrr Thames Water 29/05/12 13:57:00 Georgina Flint
            Re:Re:Re:Re:Grrrrrr Thames Water 29/05/12 14:04:00 Richard Greenhough
         Re:Re:Re:Grrrrrr Thames Water - a theory29/05/12 14:00:00 Georgina Flint
         Re:Re:Re:Grrrrrr Thames Water 29/05/12 14:08:00 Robin Hester
            Re:Re:Re:Re:Grrrrrr Thames Water 29/05/12 14:09:00 Richard Greenhough
   Re:Grrrrrrrrrrrrr !  Thames *!*!*! Water :-((07/04/15 16:33:00 Richard Greenhough
      Re:Re:Grrrrrrrrrrrrr !  Thames *!*!*! Water :-((07/04/15 18:00:00 Richard Jennings
         Re:Re:Re:Grrrrrrrrrrrrr !  Thames *!*!*! Water :-((07/04/15 18:23:00 Richard Greenhough
            Re:Re:Re:Re:Grrrrrrrrrrrrr !  Thames *!*!*! Water :-((07/04/15 19:59:00 Steve Taylor

Forum Home