| Topic: | Re:Grrrrrrrrrrrrr ! Thames *!*!*! Water :-(( | |
| Posted by: | Richard Greenhough | |
| Date/Time: | 07/04/15 16:33:00 |
| I receive a phone call from TW advising that my metered consumption has significantly increased and asking to make an appointment. As I have reason to expect an increase in usage I ask them to send me the bill so I can see if the increase is what I would expect or really out of order. When the bill arrives it is clear we have a problem, and I also receive under separate cover a "High Consumption Letter". As I now know there is a problem I endeavour to phone the person who wrote the letter to arrange the offered appointment. Now the problems really start !! The letter has their Swindon address on it, and an 0800 number to call. However, calling the number gets you through to a call centre in Yorkshire which is unable to put you through to anyone in Swindon, and they give you a different number to ring. The people on that number have no record of anyone with the name of the letter-writer. So I tried scanning the letter and attaching it to an e-mail to their laughingly-named customer service department, asking them to call me. They eventually e-mail back advising me to ignore the letter and that they would send someone round to re-read the meter. I e-mail back saying that they have completely misunderstood the matter and again asking them to call me. I then try the phone again and am typing this while on hold. If any political party at this election included in their manifesto promises to break up Thames Water and/or introduce competition in the market for domestic water supply they would have a good chance of getting my vote. This reminds me of the bad old days when telecoms, electricity, gas and railways were all run by nationalised bureaucracies with no idea of customer service. Nowadays if any of the first three providers provided "service" like Thames Water they would rapidly lose their customers. And yet there are those with short memories who would re-nationalise these bodies and reinstate the old monopolies. |
| Topic | Date Posted | Posted By |
| Grrrrrr Thames Water | 04/05/12 15:59:00 | Julian Pavey |
| Re:Grrrrrr Thames Water | 04/05/12 16:14:00 | Edward Przepiora |
| Re:Re:Grrrrrr Thames Water | 04/05/12 17:51:00 | Michael Brown |
| Re:Grrrrrr Thames Water | 04/05/12 18:29:00 | David Turner |
| Re:Re:Grrrrrr Thames Water | 04/05/12 19:19:00 | Susan Kelly |
| Re:Re:Re:Grrrrrr Thames Water | 04/05/12 19:36:00 | James Petri |
| Re:Re:Re:Re:Grrrrrr Thames Water | 04/05/12 20:01:00 | Susan Kelly |
| Re:Re:Re:Re:Re:Grrrrrr Thames Water | 04/05/12 21:45:00 | Edward Przepiora |
| Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water | 04/05/12 22:54:00 | Julian Pavey |
| Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water | 05/05/12 08:57:00 | Colin Jordan |
| Re:Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water | 05/05/12 12:02:00 | Jill Merrett |
| Re:Orpies Boy | 05/05/12 20:46:00 | Roger Talbot |
| Re:Re:Orpies Boy | 08/05/12 15:49:00 | Roger Talbot |
| Re: Thames Water meter | 06/05/12 08:58:00 | Fay Kazemi |
| Re:Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water | 06/05/12 10:12:00 | Jean Ross |
| Re:Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water | 06/05/12 10:29:00 | Guy Lambert |
| Re:Re:Re:Re:Re:Re:Re:Re:Re:Grrrrrr Thames Water | 08/05/12 13:10:00 | Brian Coyle |
| Assessed water charge | 08/05/12 15:59:00 | Jean Ross |
| Attn Roger T | 08/05/12 16:14:00 | Julian Pavey |
| Re:Attn Roger T | 08/05/12 16:42:00 | Brian Coyle |
| Re:Re:Attn Roger T | 08/05/12 16:51:00 | Julian Pavey |
| Re:Re:Re:Attn Roger T | 08/05/12 19:09:00 | Brian Coyle |
| Re:Re:Re:Re:Attn Roger T | 08/05/12 20:23:00 | Roger Talbot |
| Re:Re:Re:Re:Re:Attn Roger T | 08/05/12 20:37:00 | Brian Coyle |
| Re:Re:Re:Re:Re:Re:Attn Roger T | 09/05/12 09:37:00 | Roger Talbot |
| Rateable values | 08/05/12 20:41:00 | David Turner |
| Re:Rateable values | 08/05/12 20:43:00 | David Turner |
| Re:Re:Rateable values | 09/05/12 01:39:00 | Jennifer Selig |
| Re:Re:Rateable values | 09/05/12 09:37:00 | Gail Busza |
| Re:Re:Re:Rateable values | 09/05/12 12:16:00 | Iain Muir |
| Re:Re:Re:Re:Rateable values | 09/05/12 13:16:00 | Richard Greenhough |
| Re:Grrrrrr Thames Water | 09/05/12 13:23:00 | Richard Greenhough |
| Re:Re:Grrrrrr Thames Water | 29/05/12 13:53:00 | Julian Pavey |
| Re:Re:Re:Grrrrrr Thames Water | 29/05/12 13:57:00 | Georgina Flint |
| Re:Re:Re:Re:Grrrrrr Thames Water | 29/05/12 14:04:00 | Richard Greenhough |
| Re:Re:Re:Grrrrrr Thames Water - a theory | 29/05/12 14:00:00 | Georgina Flint |
| Re:Re:Re:Grrrrrr Thames Water | 29/05/12 14:08:00 | Robin Hester |
| Re:Re:Re:Re:Grrrrrr Thames Water | 29/05/12 14:09:00 | Richard Greenhough |
| Re:Grrrrrrrrrrrrr ! Thames *!*!*! Water :-(( | 07/04/15 16:33:00 | Richard Greenhough |
| Re:Re:Grrrrrrrrrrrrr ! Thames *!*!*! Water :-(( | 07/04/15 18:00:00 | Richard Jennings |
| Re:Re:Re:Grrrrrrrrrrrrr ! Thames *!*!*! Water :-(( | 07/04/15 18:23:00 | Richard Greenhough |
| Re:Re:Re:Re:Grrrrrrrrrrrrr ! Thames *!*!*! Water :-(( | 07/04/15 19:59:00 | Steve Taylor |