| Topic: | 5 Forest + 1 Lime + 1 Voi = 1 trip home | |
| Posted by: | David Lesniak | |
| Date/Time: | 02/09/25 08:25:00 |
| As if further evidence is needed Katherine Dunne's new e-bike policy is an abject failure: Tried taking a Forest from Kensington to Chiswick. A trip made loads of times with one single Lime hire. The first Forest died en route. So I stopped to exchange bikes while still in Kensington. I could not. A total of four bikes "unavailable." Keep in mind I've paid for a bundle of minutes that are now inaccessible and set to expire. So I jumped on a Lime knowing I'd be in for a transfer. Left the Lime with all others by St Peters Square. Of course the app doesn't like that option but I submitted the photo anyway with plenty of context showing their own vehicles. Rather than attempt Forest again (why would anyone) I walked to Netheravon to get a Voi. While walking I contacted Forest customer service just for fun. Was told the first bike that died "was going through a connection issue preventing rides on further bikes until the "ride" ended, which could take a few minutes." That never happened with Lime. If there was an issue, it was an instantaneous swap and you'd get full credit for the initial ride. Lime gave credit for any ride that had a problem. With Forest, they simply take your money regardless of what happened. Their equipment failed, their app failed and you're expected to wait and pay for the privilege. Um...no. |