| Topic: | Re:Re:Re:Re:Reponse from LBH on Council Tax issues | Forum Home |
| Posted by: | Cllr Sam Hearn | |
| Date/Time: | 24/03/20 13:27:00 |
| I have received the following response from Hounslow's Head of Revenue and Benefits "There seems to be some issues with the password reset which can only be used where the customer already has a council tax account, i.e. they have registered and are now needing to reset their password. If they have not created an account in the past and try to reset their account, they will not get a reset link sent, as there is no account to send it to. In a few cases we have noticed, it has been LBH account holders (who have an account for My Hounslow Account) who have tried to access council tax online and reset their passwords, thinking it’s the same account. As the LBH account is not linked to council tax, it is not sending them out a reminder as they have not as yet registered for a council tax account. We will update the text on the website to make it clearer that it is a different account. we will also speak with the Call Centre teams so they are more able to answer these types of call, and are able to provide the support at the first contact." The Contact Number for Council Tax and Benefit enquiries is 0208 583 4242. The main switch board number is 020 8583 2000 Hounslow Civic Centre is now closed until further notice and staff are working remotely. Please do not hesitate to contact me or my Chiswick Riverside colleagues Cllr Mike Denniss and Gabriella Giles if you need any further information. Please contact one of your own Ward Cllrs (if you do not live in Chiswick Riverside) and you have a Ward specific issue. |
| Topic | Date Posted | Posted By |
| Hounslow Council tax | 19/03/20 06:36:00 | John Southey |
| Re:Hounslow Council tax | 19/03/20 07:15:00 | David McLoughlin |
| Re:Hounslow Council tax | 19/03/20 07:18:00 | Philippa Bond |
| Re:Re:Hounslow Council tax | 19/03/20 10:54:00 | Peter Evans |
| Re:Re:Re:Hounslow Council tax | 19/03/20 11:38:00 | Jennifer Selig |
| Re:Re:Re:Re:Hounslow Council tax | 19/03/20 12:47:00 | Susan Kelly |
| Re:Hounslow Council tax | 19/03/20 13:01:00 | John Todd |
| Re:Re:Hounslow Council tax | 19/03/20 13:33:00 | Julian Pavey |
| Re:Re:Re:Hounslow Council tax | 19/03/20 13:58:00 | Steve Taylor |
| Re:Re:Re:Re:Hounslow Council tax | 19/03/20 15:14:00 | Julian Pavey |
| Re:Re:Re:Re:Re:Hounslow Council tax | 21/03/20 07:21:00 | Steve Taylor |
| Re:Re:Re:Hounslow Council tax | 19/03/20 14:13:00 | Cllr Sam Hearn |
| Re:Re:Re:Re:Hounslow Council tax | 19/03/20 15:00:00 | Jennifer Selig |
| Contacting Hounslow about Council tax | 19/03/20 17:55:00 | Robin Cox |
| Re:Contacting Hounslow about Council tax | 19/03/20 19:15:00 | Jennifer Selig |
| Re:Hounslow Council tax | 20/03/20 14:18:00 | Richard Greenhough |
| Re:Re:Hounslow Council tax | 20/03/20 14:45:00 | Jennifer Selig |
| Reply | 20/03/20 14:55:00 | Les Fletcher |
| Re:Reply | 20/03/20 15:51:00 | Kate Vicic |
| Re:Re:Reply | 20/03/20 16:17:00 | Richard Jennings |
| Re:A system error has occurred, please try again later | 21/03/20 09:49:00 | Richard Greenhough |
| Re:Re:Hounslow Council tax | 20/03/20 17:43:00 | Susan Kelly |
| Re:Re:Re:Hounslow Council tax | 20/03/20 17:50:00 | Kirsten Donovan |
| Re:Re:Re:Hounslow Council tax | 20/03/20 19:39:00 | Philippa Bond |
| Re:Re:Re:Re:Hounslow Council tax | 20/03/20 19:50:00 | Cllr Sam Hearn |
| Re:Re:Re:Re:Re:Hounslow Council tax | 21/03/20 10:37:00 | Jennifer Selig |
| Re:Hounslow Council tax. Reply to Jennifer | 22/03/20 09:02:00 | Loraine Pemberton |
| Re:Re:Hounslow Council tax. Reply to Jennifer | 22/03/20 17:57:00 | Jennifer Selig |
| Re:Re:Re:Hounslow Council tax. Reply to Jennifer | 23/03/20 06:49:00 | Loraine Pemberton |
| Re:Re:Re:Re:Re:Hounslow Council tax | 21/03/20 12:12:00 | Richard Jennings |
| Re:Re:Re:Re:Re:Re:Hounslow Council tax | 21/03/20 12:46:00 | Richard Greenhough |
| Re:Hounslow - where are they ? | 21/03/20 13:01:00 | Richard Greenhough |
| Re:Re:Hounslow - where are they ? | 21/03/20 15:03:00 | Pat Kingham |
| Re:Hounslow Council tax | 21/03/20 22:31:00 | Hannah Elder |
| Re:Re:Hounslow Council tax | 21/03/20 23:17:00 | Robin Cox |
| Re:Re:Re:Hounslow Council tax | 22/03/20 08:45:00 | Steve Taylor |
| Re:Re:Re:Hounslow Council tax | 22/03/20 17:14:00 | Hannah Elder |
| Re:Re:Re:Re:Hounslow Council tax | 22/03/20 18:08:00 | Robin Cox |
| Re:Hounslow Council tax | 22/03/20 17:35:00 | John Chaplin |
| Re:Re:Hounslow Council tax | 22/03/20 17:54:00 | Carl Wynne |
| Re:Re:Re:Hounslow Council tax | 23/03/20 06:36:00 | John Southey |
| Re:Re:Re:Re:Reponse from LBH on Council Tax issues | 24/03/20 13:27:00 | Cllr Sam Hearn |
| Re:Re:Re:Re:Re:Reponse from LBH on Council Tax issues | 24/03/20 16:20:00 | Richard Greenhough |
| Re:Re:Re:Re:Re:Re:Reponse from LBH on Council Tax issues | 24/03/20 17:55:00 | Helen Whitman |
| Re:Re:Re:Re:Re:Reponse from LBH on Council Tax issues | 24/03/20 22:12:00 | Colin Potter |
| Re:Hounslow Council tax | 24/03/20 22:31:00 | Jeffrey Cope |
| Re:Re:Hounslow Council tax | 24/03/20 22:48:00 | Philippa Bond |