Forum Message

Topic: New consumer rights
Posted by: Julian Pavey
Date/Time: 01/10/15 18:46:00

Good news for us but bad for the small retailer. Digital content is now included.

My pick is the Repair or replace and will be taking a pair of shoes back to a shop at the weekend as this gives me back my rights after 30 days even if they were purchased before these new consumer laws came in today.

If you are outside the 30-day right to reject, you  have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described.
You can choose whether you want the goods to be repaired or replaced.
But the retailer can refuse if they can show that your choice is disproportionately expensive compared to the alternative.
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.

Entire Thread
TopicDate PostedPosted By
New consumer rights01/10/15 18:46:00 Julian Pavey
   Re:New consumer rights01/10/15 19:00:00 Keith Iddon

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