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Topic: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre
Posted by: Adam Beamish
Date/Time: 28/01/15 13:26:00

Taken literally, and I think it's fair to take it that way given you are certain that Wheelers have 'cocked up', you are saying that anyone who makes a complaint or allegation, and doesn't get the response they'd hoped for, should then go public and the company/individual who's the subject of the complaint/allegation should immediately apologise to 'satisfy' the complainant ?.

But the customer isn't always right, and, having spent many years dealing with Joe Public, I know only too well how Joe Public can sometimes twist the facts or make up things.  If I make a mistake, be it professional or personal, I'll hold my hands up, never been one to shy away from accountability, I'm only human, but equally if someone publicly accuses me of something I haven't done, or twists/fails to disclose the facts to make events/circumstances appear very different to reality, I wouldn't think of apologising.

Reminds me of when I worked for LBH.  One individual made a formal complaint against me which, if true, would have constituted gross misconduct and would almost certainly have finished my career.  Fortunately my cynical nature meant I'd half expected this individual to try something like that at that particular time, so I got my staff to monitor every telephone conversation I had, who called who, who said what etc.

Because of that, I was able to prove that not only had I never contacted this guy during the period he had alleged, but that in fact he had altered what I said from "we have a major problem with outbuildings in the Borough" to "we have a major problem with Asians in the Borough".

Suffice to say I didn't exactly agree with my then boss's letter to this guy, which started off with "I'm sorry you  have felt the need to complain", but from your posts I think you'd have done the same ?!.

Entire Thread
TopicDate PostedPosted By
Wheelers Garden Centre23/01/15 15:53:00 Amanda Lees
   Re:Wheelers Garden Centre23/01/15 21:20:00 Claire Green
   Re:Wheelers Garden Centre24/01/15 08:16:00 Anna Beck
      Re:Re:Wheelers Garden Centre24/01/15 08:46:00 Elizabeth Ross
         Re:Re:Re:Wheelers Garden Centre24/01/15 09:21:00 Stuart Kerr
            Re:Re:Re:Re:Wheelers Garden Centre24/01/15 10:02:00 Helen Whitman
               Re:Re:Re:Re:Re:Wheelers Garden Centre24/01/15 11:23:00 Julian Pavey
                  Re:Re:Re:Re:Re:Re:Wheelers Garden Centre24/01/15 11:30:00 Russell Pearson
                  Re:Re:Re:Re:Re:Re:Wheelers Garden Centre24/01/15 12:21:00 Robert Fish
                     Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre24/01/15 12:50:00 Stuart Kerr
                        Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre26/01/15 16:40:00 Jason Wheeler
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre26/01/15 17:05:00 Brian Coyle
                              Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre26/01/15 17:32:00 Robert Fish
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 10:16:00 Adrian Irving
   Re:Wheelers Garden Centre26/01/15 17:16:00 Adrian Irving
      Re:Re:Wheelers Garden Centre26/01/15 17:37:00 Elizabeth Ross
         Re:Re:Re:Wheelers Garden Centre26/01/15 17:44:00 Adrian Irving
         Re:Re:Re:Wheelers Garden Centre26/01/15 17:47:00 Robert Fish
            Re:Re:Re:Re:Wheelers Garden Centre26/01/15 21:40:00 Maggie Dodge
               Re:Re:Re:Re:Re:Wheelers Garden Centre26/01/15 22:16:00 Julian Pavey
                  Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 06:29:00 Micki Hawkes
                     Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 09:30:00 Richard Greenhough
                        Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 10:45:00 Adam Beamish
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 10:51:00 Anna Beck
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 11:43:00 Robert Fish
   Re:Wheelers Garden Centre27/01/15 11:06:00 William Luckman
      Re:Re:Wheelers Garden Centre27/01/15 19:46:00 Maggie Dodge
         Re:Re:Re:Wheelers Garden Centre27/01/15 21:41:00 Pete Mayes
            Re:Re:Re:Re:Wheelers Garden Centre27/01/15 22:45:00 Adam Beamish
               Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 22:55:00 Micki Hawkes
               Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 22:55:00 Pete Mayes
                  Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 23:04:00 Adam Beamish
                     Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 23:13:00 Julian Pavey
                        Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 23:30:00 Adam Beamish
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 05:55:00 Micki Hawkes
                              Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 06:17:00 Philippa Bond
                                 Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 08:15:00 Adam Beamish
                                    Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 08:26:00 Adam Beamish
                                       Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:05:00 Adrian Irving
                                          Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:17:00 Adam Beamish
                                             Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:22:00 Philippa Bond
                                             Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 11:12:00 Adrian Irving
                                                Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 13:26:00 Adam Beamish
                                                   Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 13:50:00 Adrian Irving
                                          Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:23:00 Adrian Irving
                                             Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:31:00 Elizabeth Ross
                                                Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 12:22:00 Adrian Irving
                                             Re:Wheelers Garden Centre28/01/15 10:55:00 Philippa Bond
                                                Re:Re:Wheelers Garden Centre28/01/15 11:16:00 Adrian Irving
                                                   Re:Re:Re:Wheelers Garden Centre28/01/15 12:27:00 Philippa Bond
                                                Re:Re:Wheelers Garden Centre28/01/15 11:20:00 Cindy Carloss

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