Topic: | Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre | |
Posted by: | Adam Beamish | |
Date/Time: | 28/01/15 13:26:00 |
Taken literally, and I think it's fair to take it that way given you are certain that Wheelers have 'cocked up', you are saying that anyone who makes a complaint or allegation, and doesn't get the response they'd hoped for, should then go public and the company/individual who's the subject of the complaint/allegation should immediately apologise to 'satisfy' the complainant ?. But the customer isn't always right, and, having spent many years dealing with Joe Public, I know only too well how Joe Public can sometimes twist the facts or make up things. If I make a mistake, be it professional or personal, I'll hold my hands up, never been one to shy away from accountability, I'm only human, but equally if someone publicly accuses me of something I haven't done, or twists/fails to disclose the facts to make events/circumstances appear very different to reality, I wouldn't think of apologising. Reminds me of when I worked for LBH. One individual made a formal complaint against me which, if true, would have constituted gross misconduct and would almost certainly have finished my career. Fortunately my cynical nature meant I'd half expected this individual to try something like that at that particular time, so I got my staff to monitor every telephone conversation I had, who called who, who said what etc. Because of that, I was able to prove that not only had I never contacted this guy during the period he had alleged, but that in fact he had altered what I said from "we have a major problem with outbuildings in the Borough" to "we have a major problem with Asians in the Borough". Suffice to say I didn't exactly agree with my then boss's letter to this guy, which started off with "I'm sorry you have felt the need to complain", but from your posts I think you'd have done the same ?!. |