Forum Message

Topic: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre
Posted by: Adrian Irving
Date/Time: 28/01/15 10:05:00

Adam, you like facts, fair enough.
If you re-read the original post her main beef is not the loss of hedge but the way she was treated. Fact.
It is also a fact that she was poorly handled when she complained. It does not matter how reasonable or unreasonable her complaint was, from Whealer’s post here we can see their attitude.

In business complaints should be seen as an opportunity to create goodwill not as something to be ‘dealt with’ .

I am an estate agent (boo hiss) and have had a few complaints over the years.

Separating these from ones that may result in litigation I find the best thing to do is ask myself what I can do to put it right.

For example the wind blows a for sale board over and causes damage. Did I create the wind, did I nail the board up?  No, so not my fault right? Contact your own insurance company right?

Fault or not I go out of my way to get the damage repaired, write an apologetic letter and send them a bunch of flowers, a create of booze or whatever may be appreciated.

What happens then, the person concerned will sing your praises far and wide and not post on local forums out of pure frustration.

As I said in a previous post too many companies, large or small have no clue how to resolve complaints. FACT.

Entire Thread
TopicDate PostedPosted By
Wheelers Garden Centre23/01/15 15:53:00 Amanda Lees
   Re:Wheelers Garden Centre23/01/15 21:20:00 Claire Green
   Re:Wheelers Garden Centre24/01/15 08:16:00 Anna Beck
      Re:Re:Wheelers Garden Centre24/01/15 08:46:00 Elizabeth Ross
         Re:Re:Re:Wheelers Garden Centre24/01/15 09:21:00 Stuart Kerr
            Re:Re:Re:Re:Wheelers Garden Centre24/01/15 10:02:00 Helen Whitman
               Re:Re:Re:Re:Re:Wheelers Garden Centre24/01/15 11:23:00 Julian Pavey
                  Re:Re:Re:Re:Re:Re:Wheelers Garden Centre24/01/15 11:30:00 Russell Pearson
                  Re:Re:Re:Re:Re:Re:Wheelers Garden Centre24/01/15 12:21:00 Robert Fish
                     Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre24/01/15 12:50:00 Stuart Kerr
                        Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre26/01/15 16:40:00 Jason Wheeler
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre26/01/15 17:05:00 Brian Coyle
                              Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre26/01/15 17:32:00 Robert Fish
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 10:16:00 Adrian Irving
   Re:Wheelers Garden Centre26/01/15 17:16:00 Adrian Irving
      Re:Re:Wheelers Garden Centre26/01/15 17:37:00 Elizabeth Ross
         Re:Re:Re:Wheelers Garden Centre26/01/15 17:44:00 Adrian Irving
         Re:Re:Re:Wheelers Garden Centre26/01/15 17:47:00 Robert Fish
            Re:Re:Re:Re:Wheelers Garden Centre26/01/15 21:40:00 Maggie Dodge
               Re:Re:Re:Re:Re:Wheelers Garden Centre26/01/15 22:16:00 Julian Pavey
                  Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 06:29:00 Micki Hawkes
                     Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 09:30:00 Richard Greenhough
                        Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 10:45:00 Adam Beamish
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 10:51:00 Anna Beck
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 11:43:00 Robert Fish
   Re:Wheelers Garden Centre27/01/15 11:06:00 William Luckman
      Re:Re:Wheelers Garden Centre27/01/15 19:46:00 Maggie Dodge
         Re:Re:Re:Wheelers Garden Centre27/01/15 21:41:00 Pete Mayes
            Re:Re:Re:Re:Wheelers Garden Centre27/01/15 22:45:00 Adam Beamish
               Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 22:55:00 Micki Hawkes
               Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 22:55:00 Pete Mayes
                  Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 23:04:00 Adam Beamish
                     Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 23:13:00 Julian Pavey
                        Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre27/01/15 23:30:00 Adam Beamish
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 05:55:00 Micki Hawkes
                              Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 06:17:00 Philippa Bond
                                 Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 08:15:00 Adam Beamish
                                    Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 08:26:00 Adam Beamish
                                       Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:05:00 Adrian Irving
                                          Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:17:00 Adam Beamish
                                             Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:22:00 Philippa Bond
                                             Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 11:12:00 Adrian Irving
                                                Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 13:26:00 Adam Beamish
                                                   Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 13:50:00 Adrian Irving
                                          Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:23:00 Adrian Irving
                                             Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 10:31:00 Elizabeth Ross
                                                Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Wheelers Garden Centre28/01/15 12:22:00 Adrian Irving
                                             Re:Wheelers Garden Centre28/01/15 10:55:00 Philippa Bond
                                                Re:Re:Wheelers Garden Centre28/01/15 11:16:00 Adrian Irving
                                                   Re:Re:Re:Wheelers Garden Centre28/01/15 12:27:00 Philippa Bond
                                                Re:Re:Wheelers Garden Centre28/01/15 11:20:00 Cindy Carloss

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