| Yes, it all comes down to when the airline was made aware of the passenger's requirements. If it was all made clear at the time of booking then there is no excuse. But the OP indicates that they only asked for the special seating when they were on the aircraft. With a scheduled airline like BA or Lufthansa, the check in staff would probably have been able to do something about it, such as find a special a special aisle seat at short notice. But Thomson / Thomas Cooke run chartered planes and these are booked at very low price (i.e. no frills) a long time ahead and will not have facilities like special seats available at such short notice. This is how they can offer such cheap fares. As always, you get what you pay for. |