True but the automation we are talking about is not really automation - its self-serve. The onus of effort has simply moved from the employee to the customer (although arguably alongside that there has been an improvement in ease of use, availability of services and convenience). Oh, and then we can offload the now surplus employees.

Entire Thread

Topic	Date Posted	Posted By
Do you want fries with that,is all that will be left....	28/10/14 17:04:00	Pete Mayes
Re:Do you want fries with that,is all that will be left....	28/10/14 18:00:00	Richard Greenhough
Re:Re:Do you want fries with that,is all that will be left....	28/10/14 18:07:00	Thomas Barry
Re:Re:Re:Do you want fries with that,is all that will be left....	28/10/14 18:38:00	Vanessa Smith
Re:Re:Re:Re:Do you want fries with that,is all that will be left....	28/10/14 19:28:00	Richard Greenhough
Re:Re:Re:Do you want fries with that,is all that will be left....	28/10/14 18:41:00	Susan Kelly
Re:Re:Re:Re:Do you want fries with that,is all that will be left....	28/10/14 19:34:00	Keith Iddon
Re:Re:Re:Do you want fries with that,is all that will be left....	28/10/14 20:14:00	Pete Mayes
Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 10:09:00	Sam Hearn
Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 10:53:00	Will Watson
Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 11:00:00	Keith Iddon
Re:Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 11:03:00	Will Watson
Re:Re:Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 11:04:00	Keith Iddon
Re:Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 11:05:00	Alan Clark
Re:Re:Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 11:09:00	Keith Iddon
Re:Re:Re:Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 11:19:00	Sam Hearn
Re:Re:Re:Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 11:23:00	Trudie Fuller
Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 13:10:00	James Roy
Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	29/10/14 16:24:00	Keith Iddon
Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Do you want fries with that,is all that will be left....	30/10/14 12:09:00	Sam Hearn

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