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Topic: Consumer Contracts Regulations ?
Posted by: George Turner
Date/Time: 30/09/14 14:12:00

The Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 the new Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance.
This includes shopping online, by mail order, over the phone or through a TV shopping channel.

Some things aren't included - DVDs, CDs, software (if the seal is broken), customised or personalised goods, made to measure items, perishable goods etc

Well I wanted to order a laptop online from Agros - so I asked about the returns under the CCR. Their reply was that you can't return it once its opened. So examining it at home (the purpose of the regs) is going to be difficult without X-Ray vision. What are they on about?

btw. they must take computing equipment back once its opened as the Argos Outlet on ebay is full of things that don't have the original box or most of the stuff that came with it (manuals, discs, chargers, leads, packaging) - or are all those things taken back being resold taken back as faulty?

Any comments?

Entire Thread
TopicDate PostedPosted By
Consumer Contracts Regulations ?30/09/14 14:12:00 George Turner
   Re:Consumer Contracts Regulations ?30/09/14 16:06:00 Gervase Harson

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