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Topic: Re:Re:Re:Re:Re:Contactless payment on the tube
Posted by: Michael Robinson
Date/Time: 17/09/14 10:51:00

As I mentioned previously I was on the contactless trial and did make the mistake of having another Oyster card in my wallet so did end up swiping in with one card, swiping out with another, and getting charged maximum fare twice for about 10 journeys.

To get a refund, I needed to go through the journey history of both cards from the TfL website, pick out the incomplete journeys then correlate the incomplete journeys from both cards to show the stations I had entered and left for each incomplete journey.  I then sent this to TfL and in fairness, they refunded everything with no problem. 

Gathering all this information was quite time consuming and I don't know if TfL will be as accommodating as they were during the trial.


Entire Thread
TopicDate PostedPosted By
Contactless payment on the tube16/09/14 08:21:00 Susan Kelly
   Re:Contactless payment on the tube16/09/14 12:03:00 Michael Robinson
   Re:Contactless payment on the tube16/09/14 13:07:00 Thomas Barry
      Re:Re:Contactless payment on the tube16/09/14 14:42:00 Susan Kelly
         Re:Re:Re:Contactless payment on the tube17/09/14 08:43:00 Janine Jarvis
            Re:Re:Re:Re:Contactless payment on the tube17/09/14 08:48:00 Susan Kelly
            Re:Re:Re:Re:Contactless payment on the tube17/09/14 10:28:00 Thomas Barry
               Re:Re:Re:Re:Re:Contactless payment on the tube17/09/14 10:51:00 Michael Robinson
                  Re:Re:Re:Re:Re:Re:Contactless payment on the tube17/09/14 10:55:00 Claire Moran
                     Re:Re:Re:Re:Re:Re:Re:Contactless payment on the tube17/09/14 11:09:00 Michael Robinson
                        Re:Re:Re:Re:Re:Re:Re:Re:Contactless payment on the tube17/09/14 11:46:00 Claire Moran
                        Re:Re:Re:Re:Re:Re:Re:Re:Contactless payment on the tube17/09/14 16:31:00 Susan Kelly
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Contactless payment on the tube17/09/14 23:30:00 David Marles
                              Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Contactless payment on the tube18/09/14 08:31:00 Susan Kelly
                                 Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Contactless payment on the tube18/09/14 09:07:00 Claire Moran
                     Re:Re:Re:Re:Re:Re:Re:Contactless payment on the tube17/09/14 16:48:00 Thomas Barry
                        Re:Re:Re:Re:Re:Re:Re:Re:Contactless payment on the tube17/09/14 19:03:00 Richard Jennings
                        Re:Re:Re:Re:Re:Re:Re:Re:Contactless payment on the tube17/09/14 19:21:00 Susan Kelly

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